Capital Mutual Insurance Brokers subscribe to the Insurance Brokers Disputes Limited (IBD). This is a free consumer service designed to handle complaints and help resolve problems between insurance brokers and their clients.

We always endeavour to the best of our ability to ensure we have a strong and positive relationship with our clients. Where a dispute arises regarding a general or life insurance policy and our client is not satisfied with our service, our client may contact our customer relations complaints officer (officer). The officer’s role is to ensure any disputes are resolved amicably. The officer will listen to your concerns  and suggest the most appropriate course of action. If the officer cannot sort out the problem to your satisfaction, you may can contact the IBD.

IBD covers a range of policies including motor vehicle, home buildings and contents, sickness and accident, life, consumer credit, travel, personal and domestic property up to a claim limit of $50,000. IBD also handles complaints regarding small business pack policies up to a claims limit of $5,000.

Some cases, such as those already involved in legal proceedings, are not handled by IBD, nor does IBD handle disputes involving claims of more than the respective claim limit (ie $50,000 / $5,000), except where the insurance broker or financial service provider and its professional indemnity insurer have agreed to waive this limit.

If you have any query about whether your complaint can be handled by IBD, call 1300 780 808 or email info@ibdltd.com.au.

Insurance Brokers Disputes Limited (IBD)

Level 13, 31 Queen Street, Melbourne, Vic 3000

Toll free - 1300 780 808

Phone - 03 9620 0177

Fax - 03 9620 0166

Email - info@ibdltd.com.au